Privacy Policy

Understanding Big Behaviours Pty Ltd

Website: www.bigbehaviours.com.au
Last updated: 12 October 2026

1. Our Commitment to Privacy

At Big Behaviours, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our resources, subscribe to our training library or communicate with us.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.

2. Information We Collect

Depending on how you interact with Big Behaviours, we may collect:

  • Your name and email address.

  • Billing and delivery addresses.

  • Contact information.

  • Purchase history and transaction details.

  • Training library registration and course progress information.

  • Enquiries, feedback and correspondence.

  • Website usage information, including device details, browser information and IP address.

  • Marketing preferences and subscription information.

Payment transactions may be processed by third-party payment providers. We do not require customers to provide complete payment card details directly to us outside the secure payment process.

3. How We Collect Information

We may collect information when you:

  • Register for our training & courses.

  • Purchase a workbook, course or digital resource.

  • Subscribe to our newsletters or educational updates.

  • Complete an online form.

  • Contact us by email or through our website.

  • Participate in surveys or provide feedback.

  • Browse or interact with our website.

Some technical information may be collected automatically through website technologies, including cookies, where these are used.

4. How We Use Your Information

We use personal information where reasonably necessary to:

  • Process purchases and deliver products.

  • Provide access to training courses and digital resources.

  • Manage training library accounts.

  • Respond to questions and provide customer support.

  • Send important information about purchases and accounts.

  • Send newsletters, educational content and promotional communications where permitted by law.

  • Improve our website, resources and customer experience.

  • Maintain website security and prevent fraud.

  • Meet applicable legal and financial record-keeping obligations.

5. Email Marketing

When you subscribe to our newsletter or agree to receive marketing communications, we may send you information about educational resources, training opportunities, new products and relevant updates.

We will manage commercial electronic messages in accordance with applicable Australian spam laws.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending essential information relating to your purchases or account.

6. Sharing Personal Information

We do not sell customer contact lists to advertisers.

We may share information with trusted service providers where reasonably necessary to operate our business, including providers responsible for:

  • Website hosting and maintenance.

  • Online course delivery.

  • Payment processing.

  • Email communications.

  • Order fulfilment and postal delivery.

  • Website analytics.

  • Technical support and business administration.

These providers may process information on our behalf in accordance with their applicable agreements and privacy practices.

We may also disclose information where required or authorised by law.

7. Storage and Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

Information may be stored electronically through our website, training platform, email systems and business service providers.

While we aim to use appropriate safeguards, no method of electronic storage or internet transmission can be guaranteed completely secure.

We retain personal information only for as long as reasonably necessary for business, contractual or legal purposes, after which it will be securely deleted or de-identified where appropriate.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse visitor activity and improve the user experience.

Some cookies may be provided by third-party services.

You can manage or restrict cookies through your browser settings, although this may affect certain website functions.

Where legally required, we will provide additional information or choices regarding non-essential cookies and tracking technologies.

9. Sensitive Information and Children’s Privacy

Big Behaviours provides educational information relating to neurodivergence, disabilities, behaviour and emotional regulation.

We ask users not to submit unnecessary sensitive information about themselves or children, including medical diagnoses, health records or detailed personal circumstances, through general website forms.

Where sensitive information is required for a specific purpose, we will explain why it is needed and handle it in accordance with applicable legal requirements.

Our website and training library are primarily intended for parents, carers, educators and other adults.

10. Overseas Service Providers

Some third-party technology providers may store or process information outside Australia.

Where this occurs, we will take reasonable steps appropriate to our legal obligations to protect personal information and provide information about relevant overseas disclosures where required.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.

We will consider requests in accordance with applicable law and respond within a reasonable timeframe.

You may also request deletion of information, subject to any legal, contractual or legitimate record-keeping requirements.

12. Privacy Concerns and Complaints

If you have concerns about how your personal information has been handled, please contact us.

We will review your concern and aim to resolve it promptly and fairly.

Where the Privacy Act 1988 applies, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The current version will be published on our website with its last updated date.

14. Contact Us

For privacy enquiries, requests or complaints, please contact:

Big Behaviours
Website: www.bigbehaviours.com.au
Email: hello@bigbehaviours.com.au
Business name: Understanding Big Behaviours Pty Ltd
ABN: 87701180690